Portal issues

Symptom: link expired; empty portal; invite sent, no email.

Likely cause: capability off; invitation not sent; queue/SMTP; APP_URL mismatch.

Path /portal/{workspace}. Guest booking is a different URL (/book/{workspace}).

Check

1. Capability + plan feature customer_portal. Permission customers.update to invite.
2. Customer → Customer portal — status Invitation pending / Active / Revoked. Tokens last 7 days. Expired: This invitation is invalid or has expired. Use Resend invitation.
3. A Contact is not a portal login. Creating a contact does not invite anyone.
4. Mail: queue worker + SMTP. Flash Invitation sent. does not mean the inbox received it.
5. APP_URL must be the public HTTPS origin. Localhost links look “broken.”

Revoke does not invalidate public /e/{token} or /i/{token}. Findings are not shown in the portal in V1.

Portal-created sites/contacts/assets stay Pending review until office Approve — they will not appear in dispatch pickers.

Related: Customer portal, Mail.