Work order
Veldriq
A work order is the job: customer, title, priority, type, lines, status. It is not a calendar slot.
Operations → Work orders. Number WO-YYYY-######. Technicians never create work orders in Field. Field executes appointments assigned to them.
Statuses
Section titled “Statuses”Draft → Open → In progress / On hold → Completed → Closed. Completed is not terminal — office still Closes. There is no reopen. Cancelled is terminal (reason required).
Draft stays hidden from Field even if someone is assigned. Office Opens first.
Finish my work ≠ Closeout ≠ Complete
Section titled “Finish my work ≠ Closeout ≠ Complete”| Action | Where | Effect |
|---|---|---|
| Finish my work | Field assignment | Ends your work. Does not complete the appointment. |
| Closeout / Complete appointment | Appointment | Visit done. Does not set the work order to Completed. |
| Complete | Work order | Office marks the job done. Does not check forms. |
| Close | Work order | From Completed only. |
People attach to the appointment, not this header.
Full manual: Work orders.