Dispatch
Dispatch is the office board for visits that already exist: when they run, who can take them, who is assigned. It is not Field, not live GPS, and not an engine that invents appointment times.
Operations → Dispatch · /app/w/{workspace}/dispatch · dispatch.view (mutations dispatch.assign; overrides dispatch.override_constraints)
Office Dispatch board (Day view, Schedule panel). Sample company data. The board assigns visits; it does not create appointments.
Day, 3 days, Week (from the selected date). Panels Schedule (lanes) and Map (site pins, not live vans).
Scheduled capacity strip: Available, Scheduled, Remaining, Unallocated. Remaining can be negative (Overbooked). Same math as Capacity. It does not block overbooking.
Unscheduled vs lanes
Section titled “Unscheduled vs lanes”Unscheduled queue: kind/status Unscheduled, or dated with nobody assigned. Technician lanes: assigned Scheduled or In progress overlapping the range. Cancelled and Completed stay off the board.
Schedule (when)
Section titled “Schedule (when)”If there is no appointment, Add appointment on the work order first. Then schedule from the queue or drag onto a lane. Dispatch will not move Completed, Cancelled, or In progress visits.
Assign (who)
Section titled “Assign (who)”Find candidates lists Recommended then Unavailable (hours, time off, overlap, skills, travel). Territory/home base are warnings, not hard blocks unless configured as such. Assign anyway needs override permission and a reason.
Several technicians can share a visit. You assign people, not a Crew record.
Auto-Assign
Section titled “Auto-Assign”See Auto-Assign. It picks the first feasible Active technician for a dated empty slot. It does not choose a date.
Limitations
Section titled “Limitations”No GPS-based dispatch, no ETA, no automatic scheduling of untimed demand, no bulk optimization, no AI ranking. Veldriq does not support live GPS. Map pins are site coordinates, not vans.
If the board is empty: no dated Scheduled/In progress visits in the range, or you filtered the wrong Operational base. If you cannot drag a visit: it is In progress, Completed, or Cancelled — or there is no appointment yet (Add appointment on the work order first).