Product not licensed

Symptom: Access denied. immediately or on sync.

Screen path: phone shows Access denied. Office path: Platform Admin → Settings → License & Products. Technicians do not type a purchase code in this app. Native Field is not the Field PWA.

Preconditions

Field login is allowed when License & Products shows Field as Active, Revalidation due, or Grace. Veldriq can show Active while Field is Not licensed — that is expected. A Veldriq (web) code cannot activate Field.

Loop

1. Confirm the phone copy is Access denied.
2. Office opens License & Products and activates Field with the Field purchase code.
3. Keep the scheduler running on the web product. Not in this Flutter ZIP.
4. Technician signs in again.
5. Retry pending — offline jobs and the local database are not wiped.

What works / does not work

	Works	Does not work
One Field purchase	One production deployment	Per-technician or device seat quota
Keep unsynced work on Access denied	Yes	Wiping local data because the license failed

Resolution: see Licence. Local data is not wiped.

If Web is Active and Field still denied: you used the wrong purchase code. Buy/activate Field separately.