Session expired (401)
Veldriq Field
If the session is gone (401) or Field forbids the actor (403 in the sync path), automatic retry stops (authFrozen). You may see Sign in again to continue sync and Your session expired. Sign in again. Unsynced work stays on this device.
Screen path: Sync status, or Welcome back after the session dies. Copy can also be Your session is no longer valid. Please sign in again. Native Field is not the Field PWA.
Preconditions
Section titled “Preconditions”A previously valid Field session whose token expired or was revoked. Drift and private media stay on disk.
- Read the Sync row. Do not hammer Sync now in a loop.
- Sign in again with email and password (and 2FA if enabled).
- Pending operations remain local — logout/401 does not wipe them.
- After a fresh sign-in, tap Sync now once. Manual Retry pending uses the same operation id.
- If 403 persists after sign-in, office must restore access or the Field licence — see Access denied.
What works / does not work
Section titled “What works / does not work”| Works | Does not work | |
|---|---|---|
| Keep unsynced work | Yes | Automatic retry until you sign in |
| Recovery | Sign in + Sync now | Clearing app data, hammering Sync |
| Tokens | New session in secure storage | Profile API tokens for Field |
Do not hammer Sync now. Sign in again. Pending operations remain local.
If you still see 401 after a good password: check the compiled origin and that office did not deactivate the user. Do not paste a PAT.