Veldriq Field licence

Licenses are activated on the Veldriq web product: Platform Admin → Settings → License & Products. Technicians do not type a purchase code in this app.

Veldriq can show Active while Field is Not licensed. That is expected. Use the Field purchase code on the same deployment. A Veldriq (web) code cannot activate Field. Buying one item does not license the other.

What the technician sees

When Field is not activated (or the account lacks Field access), the phone shows Access denied. That is the message to act on.

When Field can sign in

Technicians can sign in when License & Products shows Field as Active, Revalidation due, or Grace. Marketplace support expiry is not the same as the product license.

• Keep the scheduler running on the web product (not in this Flutter tree).
• One Field purchase covers one production deployment. There is no per-technician or per-device seat quota.

Activate, retry, or deactivate Field only on License & Products. Offline jobs and the local database are not deleted if the license later becomes unacceptable.

If it fails

• Web Active only → activate Field with the Field purchase code on the same deployment.
• Technician missing → create the profile; do not issue an API token.
• Wrong URL path → rebuild without /api. See API base URL.