Outbox

An outbox row is a technician action that has not yet been accepted by the server (execution tap, form submit, photo, signature, complete, used item).

Screen path: Sync tab → filters Pending / Attention / All. On the job you may see Pending sync / Saved on this device. Native Field is not the Field PWA.

Preconditions

You already performed an allowed action. The row keeps the same operation id until applied or rejected so a retry does not double-apply the same tap.

Loop

1. Work on the job. Each tap that needs the server writes an outbox row.
2. Open Sync. Empty: Nothing waiting to sync.
3. When you have a network, tap Sync now (same engine as foreground resume).
4. If a row failed, tap Retry pending — same queued id. Do not tap Start work or Complete job again to “force” a retry.
5. Success removes the wait. Permanent rejection or version conflict stays on Needs attention.

What works / does not work

	Works	Does not work
Offline queue	Yes	Infinite retention after uninstall
Retry same id	Server can return “already applied”	Duplicate consume/complete
401 / 403	Manual retry after sign-in / office restore	Sitting on Sync now in a loop

Do not sit on Sync now during Access denied. / session expired. See 401.

If Pending lasts a long time: connectivity → origin → session → Field licence → Sync now → read the row. Do not uninstall first.